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Metrolinx: Presto Fare Card

I think Presto's mistake was trying to reinvent the wheel by contracting Accenture to design a system from scratch that they could market to other cities instead of taking a COTS solution from another city. At $1 billion, Presto is arguably the world's most expensive transit card payment system.
Even after Ontario coming under harsh criticism from the Auditor for the prior Accenture fiasco.
JOHN LORINC
SPECIAL TO THE GLOBE AND MAIL
PUBLISHED DECEMBER 18, 2012
UPDATED MARCH 26, 2017
The giant U.S. consulting firm hired to build the troubled Presto fare-card system had a history of problems delivering multimillion-dollar contracts for the Ontario government, a detail not included in last week's Auditor-General's report about delays and ballooning costs associated with the project.

Accenture, a $28-billion firm with 257,000 employees, won the 10-year, $250-million deal in 2006, just four years after a former Ontario auditor-general slammed the firm for a $60-million increase on a $180-million deal to automate the province's welfare system. Erik Peters criticized that project as "seriously flawed" in 2002 and identified further unresolved problems in 2004.

Despite that track record, the company – which generates part of its revenue by operating outsourced government information systems – continued to receive public contracts, including a $38-million deal to operate the welfare system, as well as three sole-sourced consulting contracts worth $1.3-million with eHealth Ontario. [...]
https://www.theglobeandmail.com/new...re-card-had-poor-track-record/article6551526/
 
Google Pay now supports transit passes and tickets
Starting first with the Las Vegas Monorail.


When Android Pay was re-branded as Google Pay, it didn't come with any new features. The app was given an updated look with a slightly tweaked UI, but that was about it. However, today Google's taking advantage of the new name by adding support for transit passes and tickets.


google-pay-las-vegas-monorail.jpg


Starting first with the Las Vegas Monorail, you'll be able to add tickets right to the Google Pay app on your phone and travel around the Las Vegas Strip without having to worry about using your debit/credit card.

Tickets live alongside your other cards in Google Pay.

To make this work, all you have to do is buy a ticket or pass from the Las Vegas Monorail website, save it to your phone, and then hold your phone to the NFC terminal at the fare gate. You don't have to open the Google Pay app, as it'll automatically know to bring up your pass when it makes the connection.


Once the ticket is added to Google Pay, you'll see locations it's accepted at, where the nearest station is, and a breakdown of your recent trips.

The Las Vegas Monorail is the first travel/transit company to adopt this new feature, but it's expected that more will follow suit shortly. Obviously the big requirement from the start is having a transit system that accepts NFC, but after that it should be a simple transition to allowing the passes to be virtualized on phones.

If you live in (or more likely, visit) Las Vegas, is this something you'd use?
 
Google Pay now supports transit passes and tickets
Starting first with the Las Vegas Monorail.


When Android Pay was re-branded as Google Pay, it didn't come with any new features. The app was given an updated look with a slightly tweaked UI, but that was about it. However, today Google's taking advantage of the new name by adding support for transit passes and tickets.


google-pay-las-vegas-monorail.jpg


Starting first with the Las Vegas Monorail, you'll be able to add tickets right to the Google Pay app on your phone and travel around the Las Vegas Strip without having to worry about using your debit/credit card.

Tickets live alongside your other cards in Google Pay.

To make this work, all you have to do is buy a ticket or pass from the Las Vegas Monorail website, save it to your phone, and then hold your phone to the NFC terminal at the fare gate. You don't have to open the Google Pay app, as it'll automatically know to bring up your pass when it makes the connection.


Once the ticket is added to Google Pay, you'll see locations it's accepted at, where the nearest station is, and a breakdown of your recent trips.

The Las Vegas Monorail is the first travel/transit company to adopt this new feature, but it's expected that more will follow suit shortly. Obviously the big requirement from the start is having a transit system that accepts NFC, but after that it should be a simple transition to allowing the passes to be virtualized on phones.

If you live in (or more likely, visit) Las Vegas, is this something you'd use?


This is awesome. I would definitely use this if it was supported in Toronto. Could presto ever support this? Do the presto readers support NFC?
 
Two new Presto vending machines have been installed at Finch as of this morning. I didn't have time to take a photo but it's unique to see the new machines, the existing Presto machines and the TTC metropass machine all lined up along the wall.
 
Two new Presto vending machines have been installed at Finch as of this morning. I didn't have time to take a photo but it's unique to see the new machines, the existing Presto machines and the TTC metropass machine all lined up along the wall.
Ah yes, the wall of fare vending machines. Where people line up and block the entire hallway and it's 3 people thick, not just 1.
 
Technologically, it may be ahead of the Opus card. But it is definitely not more convenient than the Opus card, which has been in use since 2008.
Opus is a frigging disaster. I was in Vendome metro at around 8:30 AM on Monday ... no fare vending machines. Everyone lining up for one clerk. Buy a paper ticket, easy, $3.25. Buy a two-ride Opus card ... transaction nightmare ... tap payment card ... and wait while the vendor has to press a few buttons, and then charge the Opus card - which doesn't seem particularly fast.

This is progress?

And good grief Montreal ... big suitcase at Vendome, one of the key interchange stations in town ... and no fucking elevator? Or escalator even? It has to just about be the easiest station to retrofit elevators into.

First time I'd travelled with this suitcase (or any suitcase so large) in near 15 years - in fact, I found paperwork in the suitcase from being in Seoul 14 years ago. Well, if it was easy enough to get around Seoul with this suitcase 14 years ago, Montreal should be a breeze.

I never want to frigging here anyone in Toronto complain about inaccessible transit again. Even Bonaventure - which had about the only elevator I ever saw ... couldn't use it, as the signage on the accessible fare gate didn't mention the elevator only goes to the platform on one side, and there's no way to get to the other side, without down a flight of stairs, and over a bizarrely placed bridge, without leaving the fare-paid area, and crossing the mezzanine to a different entrance. Would have a sign killed you Montrael?

What a shithole city for accessible transit!
 
Opus is a frigging disaster. I was in Vendome metro at around 8:30 AM on Monday ... no fare vending machines.

If you were there a bit earlier you might have seen me ;)


Everyone lining up for one clerk. Buy a paper ticket, easy, $3.25. Buy a two-ride Opus card ... transaction nightmare ... tap payment card ... and wait while the vendor has to press a few buttons, and then charge the Opus card - which doesn't seem particularly fast.

This is progress?

As long as there is a single station attendant, there will be lineups. I don't see how it would be any different with Presto, since occasional users still wouldn't have a card and would need to pay somehow, presumably by buying a fare medium from an attendant.

And good grief Montreal ... big suitcase at Vendome, one of the key interchange stations in town ... and no fucking elevator? Or escalator even? It has to just about be the easiest station to retrofit elevators into.

If you exited Vendome to de Maisonneuve and looked right, you would see construction hoarding. The STM is building an entirely new station structure to render the metro station (and ARTM station, and hospital) accessible: preparatory work started in the fall and construction is soon to begin.

Here are some pretty renderings:

projet-vendome-stm-920x300.png


One caveat though - early designs for this were "Bonaventure-like" in the sheer number of stairs, elevators, up and down movements necessary to transfer from one platform to another. I haven't taken a close enough look to see if the final design is improved.

I never want to frigging here anyone in Toronto complain about inaccessible transit again. Even Bonaventure - which had about the only elevator I ever saw ... couldn't use it, as the signage on the accessible fare gate didn't mention the elevator only goes to the platform on one side, and there's no way to get to the other side, without down a flight of stairs, and over a bizarrely placed bridge, without leaving the fare-paid area, and crossing the mezzanine to a different entrance. Would have a sign killed you Montrael?

What a shithole city for accessible transit!

Montreal definitely isn't great for accessibility. I've been shocked how there would be construction work at stations for years at a time, without even installing elevators. At one point, I know the STM was retrofitting its stations at a rate that the entire system wouldn't be accessible until 2080. All that federal stimulus funding has helped speed the plan along. Although it's a bit disappointing that they waited for a federal handout to make the system accessible, when Toronto originally had a plan paid by itself.
 
Presto and Shoppers is currently having a promotion where if you load a TTC pass on your Presto, you get $10 off the cost of the pass.
 
As long as there is a single station attendant, there will be lineups. I don't see how it would be any different with Presto, since occasional users still wouldn't have a card and would need to pay somehow, presumably by buying a fare medium from an attendant.
I'm not sure how you get less lineups once you get rid of the last attendant. I didn't think they even had them anymore, as until last weekend, my only recent entrances had been at Radisson on a weekend, with no attendants - but available machines.

I couldn't see any ticket vending machines at Vendome (not to say there weren't any, but I didn't see them).

If you exited Vendome to de Maisonneuve and looked right, you would see construction hoarding. The STM is building an entirely new station structure to render the metro station (and ARTM station, and hospital) accessible: preparatory work started in the fall and construction is soon to begin.
That they are only just starting, over 20 years after planning for the hospital started, and nearly 4 years since it started opening, is beyond shameful. If nothing else, the accessible lobby in Montreal seems to be a lot weaker than that in Toronto.

Here are some pretty renderings:
Cool! I'd heard there were plans - but we all know what that means in Montreal.

What's that, the foot of Vendome Avenue? For some reason I thought it was closer to St. Catherine. Ah, well that would provide accessibility for the bus platforms then too, I'd assumed. I thought they had a separate structure coming, that wouldn't have provided accessibility to the bus platforms.

Montreal definitely isn't great for accessibility. I've been shocked how there would be construction work at stations for years at a time, without even installing elevators. At one point, I know the STM was retrofitting its stations at a rate that the entire system wouldn't be accessible until 2080. All that federal stimulus funding has helped speed the plan along. Although it's a bit disappointing that they waited for a federal handout to make the system accessible, when Toronto originally had a plan paid by itself.
Which makes me wonder why accessibility activists are so weak in Montreal compared to Toronto.

Taking a large suitcase from Central Station to metro Bonaventure and then to Vendome was eye-opening. The shear number of unnecessary doors. And really - they built that new connection from the passageway into Bonaventure - with short runs of stairs, and no ramp!?! In the 1990s!?! The new elevators in Bonavanture station (at least new since last time I was there) looked good. But I'm not sure how you are supposed to get to them in a wheelchair. Clearly not from the new building on de la Gauchetière . Or Place Bonaventure ...

And then at Vendome, I get to the turnstiles - and there's not even one a wheelchair would fit through (at least out to the bus I was using). But I could push the suitcase, under the turnstile ... LOL.

Presto and Shoppers is currently having a promotion where if you load a TTC pass on your Presto, you get $10 off the cost of the pass.
Free Prestocard!
 
Last week when I tapped at one of the unstaffed entrance at Bay station, none of the gates worked. There was a red cross and the gates would not open. I had to go to another entrance and went in through ANOTHER failed gate (this one was already open). Later on I surprisingly found out they actually deducted my fare when I first tapped. So be careful if you tap on a disabled gate you may be deducted the fare, although you cannot go through.
 
Last week when I tapped at one of the unstaffed entrance at Bay station, none of the gates worked. There was a red cross and the gates would not open. I had to go to another entrance and went in through ANOTHER failed gate (this one was already open). Later on I surprisingly found out they actually deducted my fare when I first tapped. So be careful if you tap on a disabled gate you may be deducted the fare, although you cannot go through.
That is the second instance in this thread where I see that has happened. I noted this last time, will again: Any well designed hardware, especially mechanical where it interfaces with a user, it's very simple and effective, in fact, done most of the time, where a 'confirmation' sensor signals back to the control mechanism as to whether the sent command has successfully completed or not. Systems with this servo loop typically go into repetitive mode until a sensor is finally tripped, or only a limited number of attempts are made before a microprocessor or the software desists the command.

Only on receiving that 'confirmation of completed function' should your card be charged for it.

Someone's not on the ball with this....it's a damn good thing *most* cars and airplanes aren't designed this poorly. You'd think the term "interlock" would ring a bell with transit orgs running rail systems, but alas...
An interlock is a feature that makes the state of two mechanisms or functions mutually dependent. It may be used to prevent undesired states in a finite-state machine, and may consist of any electrical, electronic, or mechanical devices or systems. In most applications, an interlock is used to help prevent a machine from harming its operator or damaging itself by preventing one element from changing state due to the state of another element, and vice versa. Elevators are equipped with an interlock that prevents the moving elevator from opening its doors, and prevents the stationary elevator (with open doors) from moving. Although both are idiot proof strategies, an interlock should not be confused with a simple safety switch. For example, in a typical household microwave oven, the switch that disables the magnetron if the door is opened is not an interlock. Rather, it would be considered an interlock if the door were locked while the magnetron is on, and the magnetron were prevented from operating while the door is open. Interlocks may include sophisticated elements such as curtains of infrared beams, photodetectors, a computer containing an interlocking computer program, digital or analogue electronics, or simple switches and locks.
[...]
Microprocessors
In microprocessor architecture an interlock is hardware that stalls the pipeline (inserts bubbles) when a hazard is detected until the hazard is cleared. One example of a hazard is if a software program loads data from the system bus and calls for use of that data in the following cycle in a system in which loads take multiple cycles (a load-to-use hazard).
[...]
https://en.wikipedia.org/wiki/Interlock_(engineering)
 
That is the second instance in this thread where I see that has happened. I noted this last time, will again: Any well designed hardware, especially mechanical where it interfaces with a user, it's very simple and effective, in fact, done most of the time, where a 'confirmation' sensor signals back to the control mechanism as to whether the sent command has successfully completed or not. Systems with this servo loop typically go into repetitive mode until a sensor is finally tripped, or only a limited number of attempts are made before a microprocessor or the software desists the command.

Only on receiving that 'confirmation of completed function' should your card be charged for it.

Someone's not on the ball with this....it's a damn good thing *most* cars and airplanes aren't designed this poorly. You'd think the term "interlock" would ring a bell with transit orgs running rail systems, but alas...

https://en.wikipedia.org/wiki/Interlock_(engineering)
You think Presto has known about this defect? Should I tell them?
 
You think Presto has known about this defect? Should I tell them?
Of course they know about it. The question is whether or not a 'revision' is included in the contract warranty. The motors are, and it's in the 'open door' command drive mechanism that this shortcoming is appearing. There probably, if not inevitably, is a servo sensor, but apparently it's actuated from the motor, not the door paddles.

There has to be an optical sensor (witness the umbrella trick, where some patrons were reaching over to block the optical path to open or keep open the paddles). THAT is where the confirmation of 'charge fare' should be coming from.

I'm not intimately familiar with their mechanism, but a mechanical and electrical schematic and block diagram would quickly answer your question 100%.

Addendum: There's a fair (fare?) amount on-line of this happening. Not surprisingly, I can see it being a design challenge for almost any system or manufacturer to get it right, but my opinion, without having technical details in front of me, is still that the card details should be held in a short term cache, and only charged once a 'completed transaction' is confirmed from an exiting machine sensor, not a motor/solenoid send:

http://secondavenuesagas.com/2009/09/18/are-turnstiles-swiping-metrocard-money/

Read the comments.
 
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