If I had to pick between going to Tim Hortons or Syria, that’s easy.
www.thestar.com
This rings true with respect to the service from my experience downtown.
If I am desperate in the late afternoon to quickly get something, anything, to eat as a snack I consider going to the Tim Hortons in the concourse of the office tower where I work. It's a one minute trip. The problem is that whether there's a line of ten, or a line of two, service is horribly slow and abysmally bad. They staffing issue is obvious. Outside of rush hour they are directed to do other tasks than serve, like clean up, or prepare to shut down, unless absolutely necessary. So a line of two will quickly form to a line of ten because only one of the four staff are actually taking and making orders. This will then slowly ramp up until they have all of them working and the line collapses to nothing and then they go back to doing other stuff. Then the giant line formas again. Repeat until 4:00 p.m. when they close. When you have only a10 minutes for a break, why show up when you have no idea if it will be 60 seconds to have your order placed, or six minutes.
This doesn't happen at McCafe.
