A question re the Gene Jones stuff: Can anybody tell me what changed at TCHC during his tenure? His defenders keep talking about progress, but all I see in the media is that he was good at responding to tenants. That's good, but what about the big-picture? The repair backlog and waiting list have continued to grow. I don't expect anyone to turn that around in the space of a year or two, but was progress being made? Or were there other issues where he moved the ball? Rob keeps telling us that we're losing a great man, but I don't see the evidence (surprise, surprise).