Steve X
Senior Member
The problem is most drivers are not informed. Drivers find out how a presto reader works by watching people use it. Most have no idea why the reader turns yellow instead of green either.Unfortunately the majority of TTC drivers seem to either not know about this policy, or not to care. Most of the time I've been on a vehicle with a broken reader the driver has refused to let me board. Checking tweets directed to @ttchelps and @bradttc indicated this is a very common problem.
It's great that this is the policy--it absolutely should be--but policies are irrelevant when they don't bother to a) train their drivers or b) punish drivers who violate the policy.