Leo_Chan
Senior Member
Yeah, unfortunately you can only transfer your balance to a non-registered card. It's so dumb since if you have 2 Presto Cards (one as a spare), you still need to buy a third if you lost/broke your first.
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Superstar
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Surely if you have two cards because you want a spare and then lose one you will actually WANT to buy a new card and transfer the lost card's balance to it?
W. K. Lis
Superstar
steveintoronto
Superstar
And that knocks sense in Presto's thick brain? I think not. Do you work for Presto by some chance? Monty Python couldn't have made a better suggestion. So stuff all my cards into thick cases to fit them in my wallet?
Brilliant...
steveintoronto
Superstar
Tell that to the banks, and many others who run *successful*, well thought out and *free charge to replace card* programs. If I decide to close my chequing account and transfer the funds to my savings account (or one of) what bank would/could say no? "Sorry, we can't do that, you have to buy a new card. Because Simon Says."
The most ridiculous excuse was offered by the Presto rep (although bless her, she completely understood the ridiculousness of the situation, and I wasn't upset at her) "It's because all the personal details are also transferred with the funds". On one card to another both registered to me.
What could I find out? That my other 'Me' is a Martian voyeur who eats apple seeds during sex?
And carrying one Presto card, by consolidating the balance of both, is what I want, since you can't use two cards if one comes up short on paying your fare, and you top it up with the other.
Odd how that works...
And btw: Both card accounts open when I enter my name and password to my on-line account. So how in hell can it (gist) 'Violate privacy of information since both are registered?'
Riddle me that!
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I used to live in and then visit Montreal quite often so I bought one several years ago. Useful if you want to wear your card - with a very long lanyard/string so it can reach the readers! but really not too useful.
steveintoronto
Superstar
hw621
Senior Member
Or we can use the phone to tap, instead of a card...
steveintoronto
Superstar
Exactly, I was just thinking of that. Or even a single card for all debit transactions. And if/when it snaps, it is replaced free of charge. At your local bank.
And for my banking, I don't mind holding balances on multiple cards. The banks *very rarely* screw up, and if they do, they handle it as a learning opportunity, as well they should.
They know damn-well you'll vote with your feet if they don't. There's what now, with Trust Companies, some ten choices at least for card accounts?
"Why should we care, we're the (Presto) phone company"
Leo_Chan
Senior Member
steveintoronto
Superstar
Here's the latest on the broken card saga. (This becomes theatre of the absurd).
I go to Bloor West station, been waiting all day, customer service booth opened 3:15PM. A very nice and attempting to be helpful rep.
I'd already loaded up my second card earlier, and now, going by instructions from two phone calls to Presto, present the broken card for a refund at the station. But surprise, surprise. No can do. Since the card is broken, he can't read the amount on it, and the "Refund for PRESTO Farecard (Station) Form B (0659-14)(Rev. August 7)" form requires that the amount be readable! Kafka not only lives, he rides Presto!
I inform the rep that the amount is clearly readable for both cards on-line. All that has to happen is for a rep to (and this happens all the time when you phone in to Presto) check the balance on-line. He can't do that.
I ask him to call his supervisor. Line busy...ten minutes later, he gets through. "Sorry, the only way to get the amount refunded is to buy a new card for $16 and then transfer the amount online onto the new card".
WTF squared...
I note on the form (which he was kind enough to allow me to have, since there's no way I'm letting this drop) that there's an "e-Purse Refund Fee".
Well...lol...time to have some fun with phone calls. The question isn't just one of making calls and forwarding this to persons relevant, it's a case of 'who's first'?
Just checking my account now. My broken card shows $45.21. My old card is now "Block Event". Nothing. I just loaded $50 onto it, have the receipt, for a total of $52.11.
Someone's looking for trouble...they'll get it. Now how far up the chain do I start? Maybe backwards through the Ministry? That's how I got action and an apology in writing last time. And oh yes, $50 credit for free rides on my card.
Sounds like the free ride is being provided by my pocket at this point of the game. That'll change...
I go to Bloor West station, been waiting all day, customer service booth opened 3:15PM. A very nice and attempting to be helpful rep.
I'd already loaded up my second card earlier, and now, going by instructions from two phone calls to Presto, present the broken card for a refund at the station. But surprise, surprise. No can do. Since the card is broken, he can't read the amount on it, and the "Refund for PRESTO Farecard (Station) Form B (0659-14)(Rev. August 7)" form requires that the amount be readable! Kafka not only lives, he rides Presto!
I inform the rep that the amount is clearly readable for both cards on-line. All that has to happen is for a rep to (and this happens all the time when you phone in to Presto) check the balance on-line. He can't do that.
I ask him to call his supervisor. Line busy...ten minutes later, he gets through. "Sorry, the only way to get the amount refunded is to buy a new card for $16 and then transfer the amount online onto the new card".
WTF squared...
I note on the form (which he was kind enough to allow me to have, since there's no way I'm letting this drop) that there's an "e-Purse Refund Fee".
Well...lol...time to have some fun with phone calls. The question isn't just one of making calls and forwarding this to persons relevant, it's a case of 'who's first'?
Just checking my account now. My broken card shows $45.21. My old card is now "Block Event". Nothing. I just loaded $50 onto it, have the receipt, for a total of $52.11.
Someone's looking for trouble...they'll get it. Now how far up the chain do I start? Maybe backwards through the Ministry? That's how I got action and an apology in writing last time. And oh yes, $50 credit for free rides on my card.
Sounds like the free ride is being provided by my pocket at this point of the game. That'll change...
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nfitz
Superstar
Why not just go to a GO station - who invariably know they they are doing - at Union. And if it's really wonky, they grab someone from the back room
steveintoronto
Superstar
Not any more, plus why should I have to pay to go there to do what should be do-able according to the Presto staff on-line?
Presto no longer have a presence at Union. I found that out last time I went down there to replace a card, the one I eventually found and is now my second card.
Presto conveniently make themselves unattainable to the public save for their pawns. This isn't a GO problem. It's a Presto one. The blank forms I have (two copies in fact, don't ask, I'm gonna have fun with this one) are from Presto.
Addendum: Just took my working card to Bloor Station to check the balance. It shows the earlier e-load, everything appears to be OK as per the card, but just checking the on-line account now, it still shows this after showing the right amount minutes after my loading it on the card:
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KevinT
Active Member
A year and a half back when taking GO/UPX from Kitchener to the airport, I was rather annoyed to discover that I couldn't buy a PRESTO card at the Kitchener GO/VIA station. To add insult to injury the GO ticketing machine wouldn't sell me a paper ticket from Kitchener to Weston either, I had to pay full fare to Union.
EastYorkTTCFan
Senior Member
I'm also going through the same thing my old card was damaged so I got a new one and I called to transfer it over after waiting 24 hours of the new card to be "activated" Now it seems that none of my previous data has transferred over also all I see when I check on line is everything with the new card only.