Although I defended Cresford when I first moved in, I've been definitely changing my mind the longer I live here.
This was Cresford's opportunity to learn from their mistakes and become a top notch builder... but they've failed miserably when it comes to customer service and paying attention to details.
A lot of the owners are now calling the "Customer Care" office the "Office of Ineffectiveness". The disgruntled yahoos in there seriously need to buck up and understand who the client is. They brush off owners as if they're houseflies bothering them with silly little problems about their half million dollar purchase. It's pretty shameful.
Walking around the building you see half-ass workmanship that's been sitting unfinished for more than 5 months now. The fact that the pool and amenities level is still not open is astounding. No explanation has been given. It's as if this is the first project they've ever done and no one was prepared.
As far as the elevators, I'd really like the name of the idiot who made the decision to have railings mounted INTO the glass panels. The damage was not done by renters but by people innocently leaning against the railing as they are apt to do.
I can go on with a laundry list but will stop here. My opinion of Cresford is pretty low... not because of their horrible reputation, but because of what I've witnessed from them here the past half year.
That said, the architecture, views and suites are simply stunning (save for some shoddy finishes). The Property Management office seems like they're on the road to becoming top notch. And now that the owners have taken over all the unfinished bits should be tended to in the coming months. (Including proper furnishings for the lobby, etc.) Oh, and I'm happy to see that they're finally working on the unfinished landscaping outside of the entrance.
It's a brand new building and is sure to have growing pains... and despite any dealings with Cresford my new home is amazing. This is an awesome place to live and it's sure to get better. Ultimately, buying here was a great decision and if I had the money I'd buy several more suites. Location, location, location. It's perfect. But if I had the option of buying another Cresford project from plans I would definitely think twice.