Any tourist info centre shouldn't cater to one sector - if some of them wanted to see the big, shiny and tacky, they should be eased into doing that at such a facility; if others wanted to enjoy the subtler pleasures of Toronto, there should also be the capacity to cater to that - and that's an aspect I found to be really quite poorly served right now. They should look at models like volunteer tourist guides (or even "rent boys"?) that knows the local "scene" in various ways - be in architecture, design, the arts, music, restaurants, nature, the naughty, etc. that tourists can have for say half a day or night.
Oh and I hate to say it - and I will probably get flak from certain quarters for doing so - but forget loading up such a centre with information on gawd-knows-what-museum in gawd-knows-where. This should be about Toronto and the GTA first and foremost, not a glorified provincial highway tourist centre with its' attendant tepidness.
AoD