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The seemingly terminal decline of Tim Hortons

AlbertC said:

Ontario woman who choked on screw in Tim Hortons iced coffee says she was only offered free lunch​


Tuesday, May 18, 2021

toronto.ctvnews.ca

Ontario woman says she choked on screw in Tim Hortons iced coffee and was only offered free lunch

An Ontario woman who says she choked on a screw found in a Tim Hortons' iced coffee believes the company's response to the incident has been a 'huge slap in the face.'
toronto.ctvnews.ca
Click to expand...
"We're sorry you almost chocked to death. Here, have some of our shit food."
 
AlbertC said:

Ontario woman who choked on screw in Tim Hortons iced coffee says she was only offered free lunch​


Tuesday, May 18, 2021

toronto.ctvnews.ca

Ontario woman says she choked on screw in Tim Hortons iced coffee and was only offered free lunch

An Ontario woman who says she choked on a screw found in a Tim Hortons' iced coffee believes the company's response to the incident has been a 'huge slap in the face.'
toronto.ctvnews.ca
Click to expand...

From the article:

"She said it had come from the back of the ice machine and that there’s a screw missing."

*****

Tim Hortons said the "concerning situation" was determined to be an isolated incident.


Uhhhhh

How did the screw migrate from the BACK of the ice machine, into the cup of iced coffee?

Picture of offending object:

(from the linked article)

1621353205230.png


If it was from the outside/back of the machine, that would seem impossible.

If it was from the inside.....I'd like to know about the design brilliance involved; and how they would prevent such a thing from happening again.
 
Northern Light said:
From the article:

"She said it had come from the back of the ice machine and that there’s a screw missing."

*****

Tim Hortons said the "concerning situation" was determined to be an isolated incident.


Uhhhhh

How did the screw migrate from the BACK of the ice machine, into the cup of iced coffee?

Picture of offending object:

(from the linked article)

View attachment 320656

If it was from the outside/back of the machine, that would seem impossible.

If it was from the inside.....I'd like to know about the design brilliance involved; and how they would prevent such a thing from happening again.
Click to expand...

That looks like something from the outside of the machine holding the sides on.
 
afransen said:
Yes, looks like a thumb screw.
Click to expand...

I am by no means a legal expert but if that was a thumb screw, someone was either very careless or this was very deliberate. Those sorts of things are on the outside of the machine and don't just end up in food on their own.
 
It's probably from a panel that is frequently opened and closed for cleaning. Maybe the staff didn't properly tighten the screw and it fell off, or they had set it aside and it fell into the drink. Just speculating.
 
Happened to notice yesterday that the one on Lakeshore rd just east of Southdown in Clarkson had closed. Place was overgrown. Not sure if it was just a lease expiry or what but it looked awful.
 
bangkok said:
Happened to notice yesterday that the one on Lakeshore rd just east of Southdown in Clarkson had closed. Place was overgrown. Not sure if it was just a lease expiry or what but it looked awful.
Click to expand...
There's a lot of history at that location. It used to be a variety of gas stations dating back to pre-war times in Clarkson Village. I believe around the 60's or 70's the existing building was constructed and housed the local Royal Bank until about 2000-01 when the current RBC branch was built across the street. Tim's came in a few years later and occupied the space until 2020. COVID absolutely decimated their business as it was walk in only without the advantage of a drive-thru.

There's a high concentration of Tim's in that area with one on Lakeshore-Southdown south of the GO station, a mini-kiosk with a drive-thru at the Canadian Tire gas station north of the GO station, another walk-in location beside Rexall on Southdown further north and then another location on South Service Rd at the QEW-Mississauga Rd interchange. To be frank, there's too many Tim's in the area and this location had the disadvantage of being less accessible than the others, especially without a drive-thru.
 
Translude15 said:
There's a lot of history at that location. It used to be a variety of gas stations dating back to pre-war times in Clarkson Village. I believe around the 60's or 70's the existing building was constructed and housed the local Royal Bank until about 2000-01 when the current RBC branch was built across the street. Tim's came in a few years later and occupied the space until 2020. COVID absolutely decimated their business as it was walk in only without the advantage of a drive-thru.

There's a high concentration of Tim's in that area with one on Lakeshore-Southdown south of the GO station, a mini-kiosk with a drive-thru at the Canadian Tire gas station north of the GO station, another walk-in location beside Rexall on Southdown further north and then another location on South Service Rd at the QEW-Mississauga Rd interchange. To be frank, there's too many Tim's in the area and this location had the disadvantage of being less accessible than the others, especially without a drive-thru.
Click to expand...

Funny, that was one of the Tim's with the Cold Stone co-locations too (remember that?) - the store had lots of seating and was a useful rest stop when cycling through.
 
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