The spotty track record is merely the latest, um, strike against GFL: before the company won the City deal, its waste management group had run into trouble in other jurisdictions, including Hamilton and Kawartha Lakes, while the company’s clean fill/excavation division has attracted complaints and regulatory reprimands east of the GTA.
This past winter, municipal politicians in six northern York Region municipalities took GFL to task after its trucks failed to collect the garbage during a bad-weather run in December. As one Whitchurch-Stoufville councillor told a YorkRegion.com reporter: “It was really disturbing the lack of communication between the staff at GFL, they basically unplugged their phone lines and left our staff and residents out to dry.” GFL CEO Patrick Dovigi had to appear at one council meeting to show his contrition.
[...]
Last year, according to the judgment, GFL’s vehicle safety violation rate nosed above the 70% rate, meriting a downgrading of the ORMV rating from “satisfactory” to “conditional.” As the ruling points out, “the vast majority of Ontario’s nearly 55,000 [commercial vehicle operator registration (CVOR) certificate] holders have overall violation rates of 70% or less. 95.6% of holders have safety ratings equal to or below 35%. Only 0.6% of operators have an overall violation rate of over 70%.” Which is to say, GFL was in pretty shabby company.