LNahid2000
Senior Member
This is no different than when TTC Connect app existed, and similarly with the YRT/Viva Pay app. Both of these apps state that the onus is on the customer to make sure their phone is charged if they want to use the app.
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amnesiajune
Senior Member
It's not. It's the opposite of what the quotes in the article say.
Leo_Chan
Senior Member
Leo_Chan
Senior Member
Andy T
Active Member
Something interesting while I was looking through the next TTC meeting agenda:
Jan Richards and Allan Foster, TTC Farecard Team, discussed the proposed updates to the information displayed on PRESTO fare payment screens. Customers have shared concerns of not being aware of the amount charged when tapping, and that managing their balances is difficult as these items are not displayed. It was proposed that the amount paid and card balance be displayed briefly upon tapping. It was also suggested that PRESTO equipment in the 905 area have audio capabilities, along with the installation of an earphone jack.
Jan Richards and Allan Foster, TTC Farecard Team, discussed the proposed updates to the information displayed on PRESTO fare payment screens. Customers have shared concerns of not being aware of the amount charged when tapping, and that managing their balances is difficult as these items are not displayed. It was proposed that the amount paid and card balance be displayed briefly upon tapping. It was also suggested that PRESTO equipment in the 905 area have audio capabilities, along with the installation of an earphone jack.
W. K. Lis
Superstar
Better if a SMS message were sent to either your e-mail and/or your smartphone, if you request it on your PRESTO profile account.
cplchanb
Senior Member
I recall mentioning this last year... the whole reason why theres no display of the balances despite having lcd displays is because they were afraid of being sued by advocates who felt it was unfair that people could see the balances.
TTC obviously bent over to them rather than find a better solution.
DSC
Superstar
Member Bio
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From the February 2018 CEO report:
"The 2018 schedule and adoption plan is being finalized with PRESTO. This includes the implementation of single use tickets (LUMs) in Q2 2108 and the two hour transfer in Q3 2018 as well a number of other key deliverables to support adoption."
"The 2018 schedule and adoption plan is being finalized with PRESTO. This includes the implementation of single use tickets (LUMs) in Q2 2108 and the two hour transfer in Q3 2018 as well a number of other key deliverables to support adoption."
Leo_Chan
Senior Member
EastYorkTTCFan
Senior Member
I think that would be great I used to have that with my bank before I started using the app now it has that functionality.
EastYorkTTCFan
Senior Member
yeah and this won't create delays well someone fiddles around with a headphone jack well other people are waiting to board a streetcar or bus out in the cold or even enter astaion.
11th
Senior Member
You have to ask though, how often do you see the headphone jacks at ATMs or presto machines being used by visually impaired people?
steveintoronto
Superstar
Just found out that Presto has been charging me full fare for months when the account and the card details clearly show a concession. Just been on the phone for an hour, first because their website is buggy, wouldn't show my February transactions (problem is related to the drop down arrow top right, I suspect a Java issue, they agree, Firefox using customers been complaining a lot) (I use Chromium, so that's not it) but Presto's service reps don't help. First one (a "website specialist") actually understood my angst after my repeating it slowly three times, then she agreed. "I'll send a report to the back office"...OK. That was to fix the buggy on-screen java.
Hang up, then get website working properly, only to find the overcharging has been going on at least since January. History not available before then. I call back (and call time and again, since the menu is screwed up too) and ask about the overcharging. "Can't help you, not a Presto problem, I'll put you through to the TTC". It's a recorded message, no-one there. More wasted time. But it's not their problem! They only supply taps or not, not what the software charges.
Call back yet again, finally get someone who agrees it's their problem, and they're taking it very seriously. I'll also be getting the overcharge penalties I've been paying too. Not a lot of cash, but it's the principle of being fugged then spit on after.
Hang up, then get website working properly, only to find the overcharging has been going on at least since January. History not available before then. I call back (and call time and again, since the menu is screwed up too) and ask about the overcharging. "Can't help you, not a Presto problem, I'll put you through to the TTC". It's a recorded message, no-one there. More wasted time. But it's not their problem! They only supply taps or not, not what the software charges.
Call back yet again, finally get someone who agrees it's their problem, and they're taking it very seriously. I'll also be getting the overcharge penalties I've been paying too. Not a lot of cash, but it's the principle of being fugged then spit on after.
Megaton327
Senior Member
Indeed. For the very small visually impaired community, it seems like it would be easier just to pull up the presto page on one's phone or computer and check the balance there, or visit a self-serve kiosk in the station, to get an audible balance that way, rather than fumble with headphones and hold up everybody boarding the bus.
nfitz
Superstar
I've had no problems accessing the website using Google Chrome on both my PC and my Blackberry (running Nougat).
And only 2 months? I just checked quickly, and had no problem pulling May-June 2016.
That's an odd error. Haven't heard that before. Does it make a regular noise or a concession noise?
