Hate Megabus and Coach Canada. No respect for their clients. No warranty for wifi, for being on time, for a driver, for a bus or even for a seat. Treat their clients like animals by overloading their buses. ALWAYS late, A L W A Y S. Service is garbage: no customer service, no manager on site except an innocent driver. Never again.
The company does not manage effectively its bookings in order to reserve enough seats for its clients. The company aimed to differentiate itself from Greyhound until they totally became the new Greyound in Canada. With no customer manager on site and a poor customer service, the company is often the victim of criticism from its clients. Service has becoming more and more late since the company decided to increase the number of daily bus trips between specific towns such as the Montreal-Toronto.
Megabus do not offer $1 fare between Montreal and Toronto, many clients have been complaining for fake advertising.
Wifi service and plugs often do not work on buses. Megabus lines are often late, especially over the week-ends. Overbooking is never anticipated by the company and sometimes patrons need to wait on line 20 to 60 minutes to get a second bus if the first is already full. No compensation is offered by Coach Canada nor Megabus. No customer service.