Mayor Olivia Chow's Toronto

[afransen]

It would be nice if we had a better process for dealing with non-emergencies. I saw some roadkill while out for a walk. I called 311 and mentioned where it was. Being a regional road I had to call the region instead. Great. Called the region and they were closed until Monday. I did end up calling the region on Monday when the carcass was still there.

Why can't this be a smartphone app? Snap a picture, drop a pin, log a ticket, offer to take a call-back if further clarification is required. It's not even obviously a good use of human operator time to be taking these calls. AI should be able to sort through, categorize and route many of these reports.

ETA: this is in Mississauga.

 

[Coolibop]

It would be nice if we had a better process for dealing with non-emergencies. I saw some roadkill while out for a walk. I called 311 and mentioned where it was. Being a regional road I had to call the region instead. Great. Called the region and they were closed until Monday. I did end up calling the region on Monday when the carcass was still there.

Why can't this be a smartphone app? Snap a picture, drop a pin, log a ticket, offer to take a call-back if further clarification is required. It's not even obviously a good use of human operator time to be taking these calls. AI should be able to sort through, categorize and route many of these reports.

Presume you meant provincial government when you state region... It's a simple request form online if not on 400 series (and I imagine eventually DVP/Gardiner once province takes them over if not already).