Tuscani01
Senior Member
I don't think I have ever had to wait for a self checkout, anywhere. There's always more open ones than people waiting for them.
|
|
|
Innovation/Automation in Retail
- Thread starter Northern Light
- Start date
Northern Light
Superstar
Clearly you live in the burbs these days! LOL
Even ikea?
AlvinofDiaspar
Moderator
The only place I have noticed where customers doesn't seem to want to flock to self-checkouts is at Shoppers.
AoD
Tuscani01
Senior Member
Good point! Ikea is always slammed no matter what!
lenaitch
Senior Member
I never thought of it from that perspective, so I guess I'm in that category. I dislike self-checkouts; my questionable logic is if they want me to do staff work, I should get a discount. I will definitely not do self checkout at the grocery store (the ones we use don't have it anyway). I won't even bag - I am just that bad at it. During the height of Covid, when we used our bags store policy was we had to bag them ourselves. Staff often took pity on me (that and watching the line slowly build as I fumbled my way through.
But I do pump my own gas most often, which are usually cheaper than the the few full service stations left, so I guess there's my expected discount.
gabe
Senior Member
I'm terrible at bagging groceries too, i can feel the anxiety build as people look on. i would rather let someone else do it.
Now my boyfriend on the other hand, he's highly skilled in grocery bagging, he was a bag boy at Sobeys. He's even been complimented by the self checkout attendant on his bagging skills.
I love it when he does the shopping, nothing gets damaged and the bread is never smushed.
Last edited:
afransen
Senior Member
At self checkout, I don't feel the same kind of pressure to rush through the process.
marcus_a_j
Senior Member
I prefer going to a cashier at No Frills as the overall process is a lot quicker than at a self-checkout. I load my items on the conveyer belt in a particular order for me to bag them after being scanned. I often have half my bags packed by the time the cashier is done scanning. I also can’t be bothered trying to find the correct produce code at the self-checkouts.
At SDM I always use the self-checkouts due to their inability to have more than one cashier working at any given time. The exception is when I’m getting a gift card and need the cashier to ring it in. The exception to the exception was on Christmas Eve at a SDM in Oshawa when they had a staff member ring in the gift cards at the self-checkout as the lineup for the only cashier was 30+ people deep.
Costco is the only other store where I prefer self-checkout as I typically am only getting a handful of items for my baby (diapers, wipes and formula) and Jarlsberg cheese. I usually walk right up to the self-checkout whereas there’s always lines at the regular cashiers.
At SDM I always use the self-checkouts due to their inability to have more than one cashier working at any given time. The exception is when I’m getting a gift card and need the cashier to ring it in. The exception to the exception was on Christmas Eve at a SDM in Oshawa when they had a staff member ring in the gift cards at the self-checkout as the lineup for the only cashier was 30+ people deep.
Costco is the only other store where I prefer self-checkout as I typically am only getting a handful of items for my baby (diapers, wipes and formula) and Jarlsberg cheese. I usually walk right up to the self-checkout whereas there’s always lines at the regular cashiers.
I went to Ikea over the holidays, and it was 100% self check out.
lenaitch
Senior Member
Did you have to build the scanner first with an Allen wrench?
Northern Light
Superstar
The Star has a story on Freshii testing out out-source cashiers, who are actually employed in call centre in Nicaragua.
www.thestar.com
The 'remote' cashiers are earning $3.75USD per hour ( $4.80CAD)
****
I have to say, I'm right behind innovation, and take no issue w/self-checkouts, particularly where optional.
But I find this rather tasteless myself.
Meet Freshii’s new ‘virtual cashier’ — who works from Nicaragua for $3.75 an hour
Union leaders ‘disgusted’ as restaurant chain develops ‘labour optimization programs’ that outsource jobs to countries that pay less.
www.thestar.com
The 'remote' cashiers are earning $3.75USD per hour ( $4.80CAD)
****
I have to say, I'm right behind innovation, and take no issue w/self-checkouts, particularly where optional.
But I find this rather tasteless myself.
afransen
Senior Member
Not frequenting freshii myself, I have to wonder why they can't just use fully automated kiosks like other QSRs are deploying?
I don't really have a problem with employing people overseas, as long as the wage is competitive for that market.
I don't really have a problem with employing people overseas, as long as the wage is competitive for that market.
slickpete83
Active Member
soon the virtual cashiers will be unemployed in Nicaragua as well lol..The Star has a story on Freshii testing out out-source cashiers, who are actually employed in call centre in Nicaragua.
Meet Freshii’s new ‘virtual cashier’ — who works from Nicaragua for $3.75 an hour
Union leaders ‘disgusted’ as restaurant chain develops ‘labour optimization programs’ that outsource jobs to countries that pay less.
The 'remote' cashiers are earning $3.75USD per hour ( $4.80CAD)
****
I have to say, I'm right behind innovation, and take no issue w/self-checkouts, particularly where optional.
But I find this rather tasteless myself.
DirectionNorth
Active Member
Sure, but that's the whole point. Companies offshore because they can pay wages that aren't a living wage - in many developing countries, a "competitive" wage is not enough to live on, and the minimum wage is practically worthless.