Thank you for your interest in VIA Rail Canada.
The Kitchener station is staffed only on Monday to Friday from 5:15 am to 9:30 am and on Saturday and Sunday from 8:00 am to 1:00 pm AND 3:30 pm to 7:45 pm. Outside the station opening hours, it opens as a shelter 30 minutes prior to train arrival and remains open for 15 minutes after train departure.
Schedules are made with an objective of increasing ridership by responding to the needs of the market and better serving the majority of our customers. Our schedules are reviewed periodically in an attempt to match customer demand as perceived through ridership studies, according to the options presented by VIA resources and constraints. Examples of the latter include the time slots allotted to us on CN and CP tracks, as well as equipment cycling and servicing. We realize that every schedule has some drawbacks, and we must select the most convenient for the majority of our customers. I apologize for any inconvenience that this may cause you.
Again, thank you for writing. Customer feedback is a valuable tool in our continuing efforts to provide a service that meets and exceeds our customers’ expectations. We would welcome the opportunity to serve you again soon.