I'm very impressed with the builder. We had given them a list of deficiencies that we had found while looking at the unit while deciding on buying it. Well they had most of it completed already and what wasn't done, parts were on order to be done hopefully prior to our closing in three weeks. Our previous experiences with PDIs were never this good. I'm glad they worked on our list and didn't wait until the PDI to actually start work! So far I'm really happy with Pemberton.