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Post: Another drop in American visits to Toronto

wyliepoon

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Yet another drop in U.S. Visits
In decline since 2000; Tourists from China, Mexico boosted numbers

Matthew Coutts
National Post

Friday, May 04, 2007

Toronto saw the third straight drop in American visitors last year, even as other foreign and domestic tourists boosted the city's overall tourism sector.

"Visitation from the U.S. remains our biggest challenge, our biggest conundrum," said Lyle Hall, chairman of Tourism Toronto's board of directors.

Tourism Toronto's new president and CEO, David Whitaker, is himself an American who most recently was executive vice-president of the Greater Miami Convention and Visitors Bureau.

A Canadian resident for just three days, he said Toronto has to create a recognizable brand: "It's all about creating a marketing product that appeals to the targeted customer. The United States is a great example of a diverse range of customers to attract."

In all, 2.7 million U.S. visitors spent about $1.2-billion here last year. But the strength of the Canadian dollar and continued confusion over passport requirements at the border continued to scare away Americans, whose visits have declined by 15% since the start of the millennium.

Mr. Hall said passport confusion has limited the amount of day trips taken to Toronto from the south. "The biggest decline is on same-day visitors from the U.S.," Mr. Hall said. "We're down almost 50% since 2000."

The good news is that the number of overnight visitors to Toronto who contribute more money to the economy, had dropped only 4% during the same period. "People that are coming are staying longer and spending more money."

Making up for the absent Americans is an increase of tourists from such countries as China and Mexico, as well as from other Canadian provinces, to 19.7 million in 2006, up 600,000 from the previous year. It was the third year in a row that the number of visitors had risen.

The increase in visits also resulted in a slight increase in money spent in Toronto, up $3- million to $4.5-billion.

Overseas tourists accounted for 1.6 million visits last year. They spent about $1.1-billion. "It's our smallest market for generating business but certainly on a dollar-per-person basis, it's by far our largest market," said Mr. Hall.

Toronto hosted more visitors from several countries, specifically China and Mexico, based on targeted marketing from Tourism Toronto and the province. The number of visitors from China rose 42%, to 57,000 visitors in 2006.

Those visitors made up for a drop in European markets such as the U.K. and Germany.

"A great many Europeans stayed in Europe and didn't travel to North America," said Mr. Hall.
 
Maybe this whole passport thing isn't about protecting the United States from terrorists, it's to make American tourists stay at home and keep the money inside the country and not line the pockets of Torontonians with gold.
 
I think that the bigger problem is that many "typical" tourists might find Toronto boring. And on top of that, tourism marketting ignores the less mainstream tourists who many enjoy walking through some of the inner city neighbourhoods that make Toronto a nice place live in.

If someone actually wants to come here (or anywhere else for that matter), getting a passport is not going to stand in their way. The new ROM and other cultural investments will help, but will no go nearly far enough until we builld some major new tourist attractions, and introduce new marketting strategies.
 
The Canadian Tourism Commission has an ad running in today's New York Times travel section. It shows a tourist in the arctic getting up close and personal with a polar bear. So sad. This is typical of the image that people have of us and the CTC should do its best to dispel this image, and instead focus on our interesting cities.
 
Come to Toronto (only about an hour from Buffalo), a barren arctic wasteland where polar bears roam the empty plains! . . . provided you take the flight to Churchill, MB
 
I don't know what a "typical" tourist is or why they would find TO boring. Is there evidence of that?

I think the larger problem is marketing. Anyone thinking about the marketing fiasco of our last "branding"?
 
I think Toronto needs to be a major presence in a good hit hollywood movie- that's the ultimate marketing. But yeh I think marketing ourselves better in adds is a big part of it, but it is also helpful to have attractions that are a little different or a little more unique that can be marketed. The ROM and AGO extensions will definitely help add to the appeal. Ontario place needs a major makeover or at least some sort of interesting addition, it hasn't really changed much in decades. A casino would help attract people from buffalo but I doubt people will be flying from Chicago, SanFranciso or Nebraska to play the slots. I think the waterfront has great potential still, and it's great that they're at least starting to make some inroads there.
 
1 - it's time for Toronto to STOP focusing on the American tourists. That's just very short-sighted, small reached target. I can't believe they keep the same strategy like 10-15 yrs ago, targeting the Americans.

2 - instead, it should target globally, esp. Asia! That's a huge market there.

3 - STOP coming up with lame excuses such as the stronge CDN $ or SARS or 9/11!!! Europe is far more expensive than Canada, you don't see they have problem attracting tourists. It's all about marketing!!! Blame it on their crappy marketing campaigns, clueless as they don't know how to market the city.
 
Bring back Mels' moose- that was a huge hit with the tourists. A few mounted police in red tunics would help as well. When my cousins visit from Britain they seem very keen to see mounties.
 
Ah, mounties - our equivalent to the Changing of the Guard, which "Cool Britannia" marketers tried to ignore for a while when they promoted the U.K. as a tourist destination in the late '90's.
 
Everyone: I find this info interesting-that daytrippers from WNY and related areas have cut back traveling to Toronto. Yes-I believe the passport requirements from our own US Department of Homeland Bureaucracy will cut US visits to Toronto even more-not mentioning the poor exchange rate between our dollars. I remember how things used to be-I recall some WNYers I used to deal with-their attitude was how great a place Toronto was-"It is NYC without the crime" I just wonder how those same people feel nowadays. Thoughts and memories from LI MIKE
 
1 - it's time for Toronto to STOP focusing on the American tourists. That's just very short-sighted, small reached target. I can't believe they keep the same strategy like 10-15 yrs ago, targeting the Americans.

2 - instead, it should target globally, esp. Asia! That's a huge market there.

3 - STOP coming up with lame excuses such as the stronge CDN $ or SARS or 9/11!!! Europe is far more expensive than Canada, you don't see they have problem attracting tourists. It's all about marketing!!! Blame it on their crappy marketing campaigns, clueless as they don't know how to market the city.

^ this very true Venti de Milo, I think you should write an email to the marketing team or the city!
 
how's this for marketing:

TORONTO: the city below the city above toronto. :confused:

;)
 

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