Months after Premier Doug Ford and Mayor Olivia Chow celebrated the
opening of the Finch West LRT, TTC riders still can't access accurate information about when the next train will arrive.
That’s because a Metrolinx “firewall” is blocking the flow of real-time location data for the new line,
according to a recent TTC report.
Platforms like Google Maps, and apps like Transit and TTCWatch, all rely on open source data to access the real-time locations of buses, streetcars and other transit vehicles, and relay that information to their users.
The ability for riders to know how long they have to wait for a vehicle has become one of the hallmarks of a modern transit system. More than half of Toronto transit riders use Google Maps to plan their trips, according to a recent TTC survey, and one-third use Transit app. The same report calls third-party apps "critical" for riders.
However, neither platform can access real-time vehicle location data for Line 6.
"Real-time Line 6 vehicle location and arrival prediction data is owned by a Metrolinx vendor and access is limited due to firewall/security constraints," per the TTC report.
The vendor is Mosaic Transit Group — the construction consortium of ACS Infrastructure Canada, Aecon Construction Group and CRH Canada that built the 18-stop, 11-kilometre Finch LRT line in northwest Toronto.
Instead of real-time data, apps are forced to rely on scheduled times, "reducing accuracy and transparency, especially during disruptions," the report says.
That means instead of letting riders know LRT vehicles will arrive at their stop in three minutes and 11 minutes, for example, third-party platforms instead tell users what time LRT vehicles have been scheduled to arrive — even if the vehicles are delayed or otherwise operating off-schedule.