So at risk of kicking up a hornet's nest, I'm gonna post about my experience on Line 6 today.
I wasn't able to be in Toronto for opening day, so this was the first time I got to ride it, now a month after the disaster and disappointment that lots of Torontonians experienced. That being said, I think some of the initial frustrations are starting to be addressed, and others still have a bit more work required. I had 4 drivers over the 3 vehicles I was on, so I will break it down by experience.
Total Travel Time Finch West > Humber College: 53 minutes
Total Travel Time Humber College > Finch West: 44 minutes
The outbound leg was done in 2 phases (I took a break in the middle) while the return trip in one go, so take the first number with a grain of salt.
Driver 1: Horrendously slow; I rode the 504 King during the boxing day snow storm and that felt faster. Only went as far as Tobermory, and the proceeded to wait for an operator change; more on that later.
Driver 2: Decent in terms of speed, but long dwell times at stations (30 seconds with doors open; up to 40 seconds after doors closed); also hesitant/slowed down going through the 400 underpass; I got off at Milvan/Rumike for a break
Driver 3: Fairly ok, but hampered by the signal/station design on the western portion of the line; Switched at Humber College
Driver 4: Best out of the bunch, got up to speed where possible, limited dwell time at most stations, with 2 exceptions.
Overall assessment of Operators: They are still getting using to the system, and there is a high level of caution in operation, which I think will improve as experience level goes up; There are also some bad habits taken from the Downtown streetcars, that need to be removed.
There were 10 times we stopped for traffic lights on both the inbound trip and outbound trip; half of those lights could have been avoided if TSP extended the light. The remainder could have been reduced by allowing the Tram to go ahead of left turning traffic. The amount of delays caused by Signal and dwell time delays: 12 -13 minutes in both directions.
The train I was on that had the driver change waited at Tobermory for 5 minutes (which explains the longer outbound run time), also had other TTC personnel onboard having their own conversation behind me; One openly asked why the train was held for so long, and the other personnel were explaining how the operator change was timed so that the train going in the other direction would arrive at the same time (due to delays it did not), and seemed a bit resigned to "C'est la vie, chez TTC" attitude. So the operators are also aware that it is an issue, but that change has to come from levels above them.
Given what I observed, the service issues are fixable, and can be remedied by the following:
1) TSP, both for holding/speeding up transit signal and by letting trains go first, the cars can wait
2) Extending the transit signal: Currently the TS turns yellow 10 seconds before the end of the pedestrian signal; shorten that either to 5 seconds or exactly the same as the Car Lights
3) Shorten up station dwell times, which is already trending in the right direction
4) Increase speed limits on the crossovers and the Hwy 27 curve to 15 km/h or 20km/h, holy crap those trains can handle more than 10km/h (GAAAAHHH!)
5) 5 or 6 minute Sevice all day to avoid people waiting too long in the minimalist station shelters
AND NOW, the positives:
Very comfy ride, no bumps or jolts (as someone who gets carsick easy, this is the reason I'll pick tram over bus anyday)
When moving at speed can keep up with traffic
Helped improve access to shops and restaurants I would otherwise not go to.
Good public washrooms at either end of the line
Next train announcement boards better than subway ones (no cp24 clutter)
Overall I am glad that the outrage that the rollout of this line caused means that their is now political incentive to make changes across the transit system, and I hope by summer time that Line 6 is down to 35-36 minutes end to end.